If you let us know what the issue is, we can advise and support here in the community. Alternatively, if you would prefer, here is how to contact the Google Nest support team directly.
- Go to Contact Us - Google Nest Help
- Select an appropriate product or category, type a brief description of the issue, then click Next.
- Click Other, then click Next step.
- In the Resources section, click Next step.
- Choose to get a phone call, call or chat with the team, depending on availability in your country.
