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I need to do a factory reset of an Nest IQ Outdoor Camera

Mark1313
Community Member

I need to do a factory reset on a Nest Cam IQ. It is attached to a prior account I no longer have access to. In putting a paper clip in to do a factory reset nothing happens. It has power with green light on. I press hard for 10 to 15 seconds but light just remains green with not change. Any ideas?

2 REPLIES 2

MplsCustomer
Bronze
Bronze

@Mark1313 

Sometimes those reset buttons are hard to trigger. Try pressing firmly for longer than 15 seconds.

The instructions don't indicate how long you need to press the reset button:

https://support.google.com/googlenest/answer/9252162?hl=en&sjid=2374117545116489272-NC#zippy=%2Cnest...

EmersonB
Community Specialist
Community Specialist

Hello folks,

 

@Mark1313, thanks for reaching out here in the Community. Your camera's factory reset button is on the front side of the camera, below the Nest logo. 

 

To reset:

  1. Make sure your Nest Camera is plugged in and powered on before continuing.
    • Tip: To help restore your settings after resetting your Nest Camera, write down or take a screenshot of your camera settings.
  2. Press and hold your Nest Camera’s reset button with the paperclip or thumbtack. When the light ring starts spinning blue, release the button. Your Nest Camera’s lights will turn off while it's resetting.
    • Note: If you want to cancel the factory reset, release the button while the light is spinning yellow.
  3. The factory reset is complete when your Nest Camera chimes and the light ring starts slowly pulsing blue.
  4. After the factory reset, your camera will appear "Offline" in the app until you remove it.
  5. To remove it from the app, open the app, then tap  Settings Nest settings icon Remove device Confirm.
  6. If you're giving your Nest Camera to someone else, you're done. If you want to reconnect your camera to the app, simply go through camera setup in the app again.

Looking forward to your response.

 

I appreciate the help, MplsCustomer.

  

Regards,

Emerson