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I tried setting up my camera in the nest app and it says to do it on google home and then google hom

JohnF
Community Specialist
Community Specialist

‎08-24-2021 03:34 PM

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

 

Original poster: Nav Dhillon 3175 

 

Not pairing
 
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JohnF
Community Specialist
Community Specialist

‎08-24-2021 03:35 PM

Hello Nav,
 
Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I would love to look into this further for you.
  • Which camera are you installing?
  • Have you migrated from Nest to Google Home App?
  • Is this a new camera or a used camera?
  • Check out an troubleshooting guide here. 
Once I have more information I can assist you better. Please let me know if you need anything else from me.
 
-from Brad C.(Community Specialist) 
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