New updates to Google Home for camera users: new AI image detection, requested f... Read more
Forum Posts
Need help with setup? Troubleshoot common Nest camera or doorbell problems
Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...
Home presence not working consistently
I have started having a problem with the home presence not turning off my camera when I arrive home. It's not all the time but quite often when I get home my camera doesn't turn off. Even after I have been home for a while my phone presence isn't det...
Nest Indoor Camera Won’t Reset
My indoor nest camera is pulsing blue but won’t connect to my Google home app. It’s a camera my dad gave me, and he disconnected it from his Google home app. I tried holding in the factory reset button with a paper clip for 20 seconds, but the light ...
new google nest 2nd gen doorbell
I installed a new google nest 2nd gen doorbell. It worked fine last night. Today the outside light was only green with the device displaying off line. So I pushed in the reset on the back of the google nest 2nd gen doorbell. The green light was now w...
Can't add Gen 1 doorbell to Google Home
HiI have installed a gen 1 doorbell. I can see it on the nest app but can't see it in the Google home app. I have a gen 2 doorbell, an outdoor camera and a nest max hub that I can see.Any tips? Reading other posts none of the options seemed to work. ...
Nest Doorbell 2nd gen (wired) chime puck install question with Wasserstein
I'm looking to add a Wasserstein wireless chime to my doorbell. I'm not using a chime puck now as the system has no chime. Do I need the chime puck for this as the Wasserstein install diagram and videos do not show the puck anywhere in the installati...
Factory reset not working
Hi! Recently reset router and my cams went offline and wouldn't reconnect after many attempts (wifi ssid stayed the same and all nest products on my 2.4ghz network so should have been an easy reconnect).Had to delete camera, attempt to add product, a...
Nest cam - lack of complete recordings
Since the camera recording moved from the Nest app to Google Home app I only get partial recording- from the first few seconds of motion or people detected, but then it cuts off and I can’t see what happens once they appear?! I set the app to maximum...
nest doorbell move to Google Home from Nest Aware
I was able to transfer all my Nest/Google cameras from Nest Aware app to the Google Home app. But for the wired Nest doorbell it will not allow the app to store history. I can see live video - just no event history. Is there no option to allow that o...
Replacement Mounting Plate for Nest Doorbell
Hi there,I'm trying to find a replacement for the aluminium made mounting plate on a Google Nest doorbell camera. I changed the main door and the guy who installed the door ripped the doorbell from the old door frame, which in turn made the mounting ...
Nest Camera Battery not connecting to Google Home after wifi change.
Changed Wifi recently and I have three Nest Battery Cameras I am trying to connect. One is bricked - has not turned on in 6 months. Lets put that to the side for now. The other two were working fine prior to this Wifi change. I did not remove them fr...
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