Nest doorbell (battery) keeps chiming once wired

[Austin790629]

Hi,

Ive had a chime for years and it was functioning fine. I got a nest doorbell as part of ADP package and once I connect both wires the chime wouldn’t stop. It seems that the nest doorbell is letting the current through even when it’s not suppose to. I had no choice but to remove the wires so I can get some peace. Any ideas? Thanks

[EmptyNester · Accepted solution]

Yes, all video doorbells send some power at all times which is what they have to do to keep the camera working. There should be a small white "puck" that you need to install in the actual chime in your house up on the wall.  It should have come with the camera.

Look around the 4:55 mark on this video...

https://www.youtube.com/watch?v=c8MW2TsWKmk

[Austin790629]

Thanks for the feedback, however I have a wireless doorbell that doesn’t come with a puck as supposed to the wired nest doorbell.

Is this something I can easily find? I cannot find one online…

[MplsCustomer]

@Austin790629 

The battery doorbell doesn't use a chime puck.  You just connect the two wired.  You may have a defective doorbell (unless perhaps the doorbell button is stuck).  The doorbell should trickle charge when wired, but still runs on battery power.

To contact Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

[Austin790629]

Hey guys, thanks so much for the help.

So the problem is because of one of the wire cover is damaged and it’s touching the doorbell mound. I suspect there’s a short circuit that causes the doorbell to chime all the time. Once I trimmed the wire it’s working fine. Thanks everyone!