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Nest Cam Records Activity but I Don't Get Alerts

SteveC24
Community Member

Weird problem:

I have a Nest Cam Indoor (powered from the wall). I've been using the Google Home app with it. I turn it on and create some activity that the camera can see. The camera records the activity, no problem. But it doesn't send me an alert.  If I open the camera in the Home app and check notifications, "Push Notifications" is turned on. And in the iOS settings Push Notifications for the camera is on for People & Motion. Home/Away assist is off. The camera is on.

I'm planning to take a trip and to leave the camera on while I'm away. I'd like to get a notification if the camera sees somebody. 

Any suggestions? Thanks in advance.

Steve

3 REPLIES 3

SteveC24
Community Member

Correction -- I seem to be getting alert banners. But no alert sounds. I've turned alert sounds on in iOS settings, but I hear nothing.

MplsCustomer
Bronze
Bronze

@SteveC24 

On your iPhone, if you go to Settings | Notifications | Google Home, what options are enabled?

SteveC24
Community Member

It's all turned on there, thanks. But I messaged Google support and we deleted the app and reinstalled it and that seemed to solve it. 

Thanks again.