My nest camera is offline

[Pd50]

My nest indoor camera is offline. Don't know how to fix it 

[3211Jefferson62]

Need help with security outside camera 

[luciaaa]

Hi, @3211Jefferson62!

Thank you for reaching out to the community. I understand you require assistance with your outside camera. Help's here.

To help me understand the situation better and provide the most effective support, please describe the specific issue you're experiencing. Additionally, would you mind sharing the model of your Nest camera? You can find this information in the following article: Technical specs for Nest cameras and doorbells. 

This information will help to determine the best next troubleshooting steps.

Please keep me updated.

Best regards.

Ana

[luciaaa]

Hi, @Pd50!

Thank you for posting in the community. I understand your Nest Cam (indoor) is offline. I'd be happy to help you with this!

To provide you with the most accurate troubleshooting steps, please answer the following questions:

• What is the exact model of your Nest Cam (Indoor)? Here’s a helpful article about how to know which Nest cameras or doorbells you have. 
• When did this issue start?
• Are you receiving any error messages in the app?
• Did you set up the camera using the Google Home app or the Nest app?
• How far is the camera located from the router?
• What Wi-Fi frequency band are you attempting to connect to (2.4 GHz or 5 GHz)?
• Are there any other devices or appliances (such as baby monitors, microwaves, or cordless phones) near the camera?
• Have you experienced any recent power or internet outages?
• What is the current status of the LED light on your camera?

In the meantime, try the following steps: 

• Internet connection: Verify if other devices in your home can connect to your Wi-Fi network. For instance, try accessing a website using a browser on another device. If you are using a mobile phone, disable cellular data and enable Wi-Fi before testing the connection.
• Device placement: Ensure there are no nearby devices (such as cordless phones or microwaves) that could potentially interfere with your Wi-Fi signal. If you suspect interference, try moving these devices. For further details, please refer to this article: Troubleshoot Wireless Interference.
• Restart camera: Restarting your camera can help refresh its connection. After the restart, allow a few minutes for it to reconnect, and then check the live video stream. If the stream is visible, your camera has successfully reconnected. For instructions, please consult this article: Restart or factory reset Nest camera or doorbell.

Please keep me posted.

Best regards, 

Ana