IQ outdoor camera offline

[Mblack03]

My nest iq outdoor camera continues to go offline. I have 2 of these and a nest doorbell. The other camera and doorbell work fine, but 1 iq cam will work for a few minutes then go offline even it it is next to the wifi router. I have removed and reinstalled, factory reset, and changed the IP reservations. It's still going offline.

[Rubes]

I have the exact same issue with my outdoor IQ. Only started earlier this year around the release of the new cameras. As with yours, mine is also not a WiFi problem but everyone will jump to that because it’s the easier solution. I don’t know what causes it but I know it’s not my set up.

[SMDude]

Mine recently went offline and never came back. No WiFi issues. Power is fine at the outlet but it won’t even get power it seems. Any ideas? Happened days after a big rainstorm. 

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[SMDude]

Thanks Brad. No one has addressed it. I’m still under 2 year warranty and spent a ton of time online to chat with someone. But that person claimed last week they’ll follow up by email but no one emailed me. This camera is very important as we are in a high crime area and it’s been down for a few weeks. I had it professionally installed at enormous expense to run wires in the wall etc but now it’s a brick and I need resolution asap please. Please help. Thanks! 

[Brad]

@SMDude

Have you tried to contact support about this issue at all? I would suggest doing so. You can also follow this link to fill it out, it will create a case for you and support will contact you. 

Best regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[SMDude]

Yes I followed that link you posted a week ago, submitted the info and NO ONE has gotten in touch with me. I am desperate for help -- this was a VERY expensive product and need someone to replace it please.  THANKS!

[Brad]

@SMDude

I have no way to escalate that case, please wait for a reply from Support. Thank you for your patience!

Best regards,

Brad.

[Brad]

Hey everyone,

It looks like we've come to a reasonable conclusion to this conversation. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments.

Best regards,

Brad

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.