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If I upgrade to Nest aware for 24/7 recording will I be able to see recordings from before upgrading

sdrowne
Community Member

We have several Nest Cameras (battery) around our building. I was informed this morning that there was an incident three days ago and we wanted to see what happened. We are NOT subscribed to Nest Aware for 24/7 monitoring right now, however, if I upgraded would I be able to access video recordings prior to when I subscribed? If not, is there another way to go back to see if I can find out what happened? Thank you for any support.

1 Recommended Answer

MplsCustomer
Bronze
Bronze

@sdrowne 

If you upgrade to Nest Aware Plus with 24/7 recording, that recording begins at the time when you purchase the subscription. (So it takes 10 days to have 10 days of 24/7 video history.)

I think it would be unethical and possibly illegal for Google Nest to be recording anything we as customer have not authorized in the form of our subscription.

View Recommended Answer in original post

3 REPLIES 3

MplsCustomer
Bronze
Bronze

@sdrowne 

If you upgrade to Nest Aware Plus with 24/7 recording, that recording begins at the time when you purchase the subscription. (So it takes 10 days to have 10 days of 24/7 video history.)

I think it would be unethical and possibly illegal for Google Nest to be recording anything we as customer have not authorized in the form of our subscription.

Thank you. I completely agree but wanted to check. I appreciate the response.

EmersonB
Community Specialist
Community Specialist

Hi everybody,

 

@sdrowne, thanks for reaching out here in the Community. We hope that the information shared by MplsCustomer sheds some light on your concern. Let us know if you have additional questions or concerns.

 

I appreciate the help, MplsCustomer.

 

Best,

Emerson