Incomplete camera history at night

[Jon42180]

Hello, I am unable to view a complete history in the Google home app. I have a Nest Aware Plus subscription and the indoor camera I use in the Nest App doesn't have any issue.

The issue seems to be isolated to the Google Home app and/or the outdoor, wired Google camera. During the day, there are no gaps in the history. At night, I have 1 - 3 hour gaps in history randomly.

It's frustrating. 

Wifi is solid. Tried resetting camera and reinstalling app. Nothing. Disabled Home AND Away routines...nothing is working. Like I said. The camera history is FINE during the day which rules out wifi and other connectivity issues.

Any ideas would be helpful. Thanks!

[fwdlink]

I too have this, but it is not isolated to the night, it's random at various points, it'll happen some days and only on 1 camera, sometimes all, and then rotate around.  However, for me I get a different message that tells me to check back later, so I come back later, sometimes it takes 24 hours and everything will be there.  There will be events triggering by the way that do show up, sometimes with video, sometimes without, but they eventually do all appear.  There is defnitely something wrong with the backend on Google's side for feeding the Home app.  Like you, the device using the Nest app is flawless.

[aatienza]

Hey folks,

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Archie

[aatienza]

Hey folks,

I'd like to bump in here to make sure that you've seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Thanks,

Archie

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

Best Regards, 

Brad.

[Jon42180]

The issue was not resolved and I ended up returning the camera. 

[aatienza]

Hey Jon42180,

Sorry to hear that — we'll be here if you have other questions.

Thanks,

Archie

[aatienza]

Hey Jon42180,

I'd like to bump in to check if you have additional questions or concerns as we will be locking this thread within 24 hours. 

Thanks,
Archie