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Nest cam floodlight not connecting and not usable from Google home

forestranger
Community Member

I purchased 2 nest cam floodlights about 5 weeks ago. One works fine. The other keeps coming up as not available and recently disappeared altogether from my home options. The camera is still available, just not the floodlight. All are on same wifi. I did a reset. It worked for about an hour but then disappeared again. How can I connect to the floodlights and make them stay connected and work properly? Also the lights do come on when sensor is triggered. Just can't see/use on Google home.

6 REPLIES 6

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

 

Best Regards, 

Brad.

aatienza
Community Specialist
Community Specialist

Hey forestranger,

 

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.


Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey forestranger,

 

I'd like to bump in here to make sure that you've seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.


Thanks,

Archie

Thanks for following up. I'm in touch with your tech team - they're helping me find a solution.

aatienza
Community Specialist
Community Specialist

Hey forestranger,

 

Thanks for the update. Let us know if you need more help by replying to this thread.


Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey forestranger,

 

I'd like to bump in here to make sure that you've seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.


Thanks,

Archie