08-15-2022 08:50 AM - edited 08-15-2022 09:35 AM
I’ve plugged in the wired indoor camera, open the app, click set up a new device, choose the home, it looks for devices and stacks the shapes, it says “what are you setting up? I click “camera” - click near cam indoor and scan the QR code, get the check mark ✔️ and it just go back to the Home Screen. Nothing else happens. Any ideas?
In my old house I set this up no problem (guessing 2018 or 2019) but no luck in my new house.
Added note: when I plug it into the outlet the outer ring glows blue then turns off - just once - no pulsing. Not sure what that means…
thanks in advance everyone!
08-15-2022 02:42 PM
Is this the new wired indoor camera (released starting in 2021) or the old one? Is this a new camera or is it an existing one that you had installed in your old house? If it was the latter, did you first remove it from your old Google Nest "home" and reset it?
08-15-2022 03:25 PM
Hi - it’s old - guessing 2018 or 19. I only have the one original one from this time period. I had it set up facing out of a window and it worked “okay” but I’ve since moved twice. At some point i removed the device from the app. Hence needing to add it again. Have not reset the device- I can google that hopefully there’s some info on it.
not sure if any of this is helping!
Appreciate prompt reply to my post
08-15-2022 05:32 PM
I haven't moved a camera to a new home, but this is Google Nest's help page on that:
08-15-2022 05:55 PM
Thanks but unfortunately that link didn’t help. It said:
If your camera doesn’t have a Nest Aware subscription:
it’s this last step - it won’t set it up. Reads the QR code then nothing…
thanks for trying - appreciate it.
08-15-2022 06:15 PM
Hi folks,
Thanks for your help here, MplsCustomer.
Great troubleshooting so far, BigSugar66, thanks for your efforts. Let's get this sorted — a few questions: what's the status light of the camera? Have you tried it with another wall outlet to see if the blue light stays on? Have you removed the camera from the Nest app and tried re adding it? Also, how far is the camera from the router?
Give these steps a try:
Let me know how it goes.
Thanks,
JT
08-17-2022 06:36 AM
Good morning! Success!!
I got up early before anyone needed wifi and reset the router. Still didn’t work lol. I had tried resetting the cam with a pin yesterday and nothing happened. Today I got a smaller pin and really jammed the thing in and it beeped. I did it again even harder and it did a “tone countdown” and finally reset. Now it’s working!
perfect view of the back door now and our new kittens room (or should that be purrfect view?).
one last question - is it possible to add this camera to the google home app or do I just use the nest app for viewing?
thanks again for the help and patience!
08-17-2022 06:45 AM
Google Nest has decided that its newer cameras and doorbells released starting in 2021 can ONLY be used in the Google Home app and NOT in the Google Nest app or on the home.nest.com website, while our older cameras and doorbells can be VIEWED in the Google Home app but will continue to be administered and receive notifications in the Google Nest app. (If you have migrated your Nest account to Google and log into the Google Home app with the same gmail account and password you use for the Google Nest app, then seeing your older cameras in the Google Home app should be automatic.)
This is what Google Nest's Vice President said about this 2-app approach in Sept. 2021; there has been no update since:
https://www.googlenestcommunity.com/t5/Blog/Message-from-our-GM-Updates-for-our-Nest-customers/ba-p/...
08-17-2022 07:00 AM
Okay that makes sense - I’ll google how to migrate my nest over to the home app. Definitely more convenient viewing all in one app.
08-17-2022 07:22 AM
Well, even if you migrate your Nest account to Google, you'll still have to use the Google Nest app to administer your older cameras and receive notifications.
And if you do migrate, be careful how you do it. Some customers report problems. These are Google Nest Help's instructions:
https://support.google.com/googlenest/answer/9297676?hl=en&co=GENIE.Platform%3DiOS&oco=0#migrate-nes...
08-17-2022 07:25 AM
I was just being impatient apparently lol - I wasn’t seeing the camera in Google Home app and all of a sudden a half hour later my wife goes “hey i got an email about a new device added?” She got it before I did. Now it’s on my app too and I’m a happy camper. Good to go now! Thanks again!
08-17-2022 11:35 AM
I am relieved to hear that your issue is resolved! I'll go ahead and mark this issue as resolved and close the thread. If you still need assistance, please feel free to create a new thread.
Best regards,
Brad