11-01-2021 11:21 AM
Just got a new wifi hub from Virgin (Hub 4) and managed to connect my Nest thermostat with no problems but I can't connect the Indoor Camera to the wifi. Have tried resetting it, connecting via computer and various other suggestions in the troubleshooter but nothing works. Error code C106 when i tried to connect with the Nest app on my phone, then error code C324 when I tried to connect the camera using my Windows laptop. Help please!
11-02-2021 11:29 AM
Are you able to configure your new internet router/hub with the same SSID and password as your old one? That's what we did when we had to replace our router, and each device then worked without having to make changes. Judging from the various postings I see in this forum, it seems problematic to update the SSID and password on existing Google Nest cameras.
11-08-2021 12:50 PM
Thanks for the reply but every other device worked fine so I didn’t see any reason to change the SSID name. Very disappointed not to have received a better solution to this from Google, as it clearly seems to be a common issue.
11-08-2021 03:32 PM
Hi there,
I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed.
Please let me know if you need further assistance.
Best Regards,
Brad.
11-22-2021 03:22 PM
Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Have a great day!
Eric
11-23-2021 03:31 PM
Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.
Have a great day!
Eric