Indoor chime stopped working

[agarcher]

My wired doorbell (I believe it's first generation, but this was not an option in the dropdown above) was setup by contractors and everything worked fine for several years. Recently, the doorbell completely stopped work (no video feed and doorbell not ringing). I tried restarting it and that didn't work. I ultimately completely removed it from the network and re-added it.

When going through the steps to add it, I was confused by all the questions about the chime box adapter, because I never did any of that, but I assumed the contractors had. I skipped through everything and got the doorbell re-added. I'm getting video and the network is being notified of rings again as expected.

Unfortunately, the indoor chime isn't sounding at all and, when I investigated it, I discovered there is no chime box adapter installed. I have seen from other posts that running this way might work, but could damage your chime box. Am I correct in assuming that the problem is likely that the doorbell fried my chime box? If so, is the solution here to replace the chime box, get a chime box adapter, and install them both correctly?

[MplsCustomer]

@agarcher 

Below are photos of the (1st gen) Google Nest Hello Doorbell (it has a black face) and the 2nd gen Google Nest Doorbell (larger, in several colors).

This post has a wiring diagram for the 1st gen Google Nest Hello Doorbell:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Wiring-diagram/m-p/24455

This post has diagrams for the 2nd gen Google Nest Doorbell:

https://support.google.com/googlenest/answer/12153643

I don't know if your indoor doorbell chime has been damaged. In the post below, Google Nest says "The chime connector allows the chime’s wires to deliver constant power to the Nest Doorbell (wired) and protects your chime from damage."

https://support.google.com/googlenest/answer/9247132

If you are missing a chime connector (aka "chime puck"), you could try contacting Support, using the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

(1st gen) Google Nest Hello Doorbell2nd gen Google Nest Doorbell

[Lance_L]

Hello everyone,

@agarcher, thanks for reaching out to the Google Nest Community. I’m sorry to hear that you’re having issues with the Nest doorbell. I wanted to check if you still need help with this. Have you seen MplsCustomer’s response above? If yes, how was it?

If you weren’t able to contact our support team to request for a replacement chime connector, when you get a chance, please fill out this form, which is only meant for you to us, and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Thanks for chiming in, MplsCustomer.

All the best,

Lance