Intermittent Doorbell connection

[RussT]

I am having issues with my Nest Doorbell  (battery) disconnecting from my WFi for no reason (at least none I am aware of). It was only installed today,  Worked great earlier today, then decided to disconnect. I am not sure if it's an issue with the device going to sleep and the wake up sensitivity being too low or something else. Anyone have any adive on how to address? Would greatly appreciate it. 

[BS6]

I have the same issue with 2nd generation. Never had this with 1st generation. Google sent me a new doorbell and this issue is the same. Also the video is often not ready for review. I saw many others similar posts. 

[tajennifer]

Hi BS6,

Thanks for posting. I understand that you are having some problems with your Nest Doorbell 2nd generation and the video review. Don't worry; we are here to help. Could you please provide more details about the situation that you are facing?
Please keep me posted.

Best regards,
Jenny

[RussT]

I think, in my case at least, it seems to be more of a thing related to the doorbell entering "sleep mode". I have noticed that it wakes up and works better once it has detected a certain level of motion (in this case a human). Of course this does play a bit with the internal box, as the doorbell may not always ring. I am guessing this could be an inherent issue with the battery style. But, I wouldn't quote me on that. 

[tajennifer]

Hi RussT,

Thanks for posting. I'm sorry to hear about the situation that you are experiencing with the Wi-Fi connection of your Nest Doorbell (battery). I understand how frustrating this situation can be. But don't worry; help is here. I need to ask for some information to provide the best assistance:

• Are you getting any error messages?
• How far is the doorbell from the router?
• Do you have other Nest devices in the house?
• Are there other devices connected to the same Wi-Fi where the doorbell is connected?
• Can the doorbell find other Wi-Fi networks?
• Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the doorbell?
• Do other devices experience slow internet speeds?
• What steps have you taken so far?

Please keep me posted. I'll be waiting for your response.

Best regards,

Jenny

[RussT]

1) no error other than not being connected. 

2) not really close, but nothing else has an issue with connecting. Could be an issue, which makes me question using Google products. 

3) No

4) Of course there are. Phones, laptops, a TV. None of these have issues, even at distance from router. 

5) Yes, given the nature of the area, it would be impossible to have just one network detectable.

6) Yes, laptops and phones. This would be impossible to not be the case. 

7) Not that I am aware of.

😎short of resetting everything and reconnecting to the network,  not much. 

The disconnect usually seems to occur, for the most part, during times of low activity.  But generally wakens. However, this seems to be a bigger issue towards the evening.  I am not sure if it is an effect of the sun setting (almost directly into the camera) or something else. This morning, even with activity,  the device has not woken up and remains disconnected.  

[tajennifer]

Hi RussT,

Thank you for your response and the information provided. I understand that you already tried to reset the Nest Doorbell and try to connect again to the Wi-Fi network and still not work. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Best regards,
Jenny

[RussT]

That is not generally correct. I haven't tried to reset the doorbell and reconnect to the netwrork. 

[tajennifer]

Hi RussT,

Thanks for posting. In this case, you can try to restart the Nest Doorbell by following the next steps:

• Nest Doorbell (battery): On the back of the camera, press and hold the reset button for 5 seconds.

After that, try to test the Wi-Fi connection. If the problem persists, please fill out the form.
Please let me know how that goes.

Best regards,
Jenny