Intruders smash doorbell camera - Need parts

[Brisboy]

Intruders with balaclavas have smashed my Nest Hello Doorbell.

www.9news.com.au/national/queensland-youth-crime-spree-south-brisbane-cars/4f297fe0-bd96-4d4f-8557-3...

How can i get it fixed.  Is there replacement camera parts available

[MplsCustomer]

@Brisboy 

Unfortunately, Google Nest does not sell spare parts.

You could try contacting Support (https://support.google.com/googlenest/gethelp) to see if they can help.

[aatienza]

Hey there,

Oh no! I'm sorry to hear that. Could you fill out this form and let us know once you're done so we can further check?

I appreciate the help, MplsCustomer.

Thanks,

Archie

[aatienza]

Hello there,

It's us again. Were you able to fill out the form?

Thanks,

Archie

[aatienza]

Hi there,

Do you still need with your device? If so, please fill out this form?

Thanks,

Archie

[Brisboy]

Hi aatienza,

I have competed the form three times now.  Never received a response back.

Suspect Google can't help me.   Disappointing to hear you can get parts.  Even more disappointing that Google can't reply back.

[aatienza]

Hey Brisboy,

I'm sorry for the delay. Our team sent you an email — have you received it? If so, please reply to it and continue the conversation there as I'll be locking the thread after 24 hours.

Thanks,

Archie