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Is there a newer Nest Cam App for the Latest Mac IOS

ChrisH01
Community Member

I have had Multiple cameras for a couple of years and 2 of them lost connection and I can not seem to get them to reconnect to the nest wifi with my phone. I have taken the cameras down and brought them inside but still no luck utilizing phone. I have tried to plug them in to my Mac but I get a message to contact the the developer of the app as the app needs to be updated to work with my version if macOS

9 REPLIES 9

MarcFromParis
Community Member

I do have the exact same issue...
When I connect my nestcam to my mac I have the message:

Nest Cam Setup (Macintosh)” needs to be updated.
I'm on BigSur version.

Any idea ?

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

ChrisH01
Community Member

Yes - I eventually got one of the two cameras to work but haven't had any luck with the second one - I can't even get the app or website to recognize them without deleting them & I eventually left one turned on for about a week and it started working ? - can't really explain why it started working but it did 

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

Not the original poster, but I still have the issue of a camera that can’t find WIFI and the installer app on the camera is not compatible with current Mac OS requiring an update I can’t deliver… I’ve seen no responses that actually answer this issue and instead just nudge the conversation. Please address if able prior to locking

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS
 

Intercept
Community Member

Yes, I still need help - I have a MAC and cannot add my new Nest Indoor camera.  Any idea how to do this.  It says that the app needs to be updated.

Brad
Community Specialist
Community Specialist

@Intercept

 

There is no current Mac web abb for the new cameras that came out this year. For the older cameras we have the desktop computer web-app from Nest, but there is no such thing for Google Home App which the new cameras are only available on. You will need to download the Google Home app on your phone or other device. Sorry for the inconvenience!

 

Best Regards,

Brad.

DocTAWood
Community Member

yes... I have the same issue.  new home WIFI install. trying to re-install an old camera and it won'd do so via the mobile app so i try the computer version but the nest cam setup up file for macintosh is out of date and won't run... so I have a camera I can't install due to the software on it being old.  Got any advice?