Issue with Nest Cam IQ Indoor (Software Version 4820010)

[nunziotech]

I am experiencing a problem with my Nest Cam IQ Indoor camera. While the camera functions perfectly and records footage as expected, I am unable to play back any of the recorded videos.

Here's a breakdown of the issue

Camera model: Nest Cam IQ Indoor
Software version: 4820010
Functionality: The camera successfully records video and audio.
Playback issue: When attempting to view a recorded video, the preview loads correctly, but the actual playback fails to start.
Platforms affected: This issue occurs on all platforms:
Nest app (latest version)
Google Home app (latest version)
Web interface (nest.google.com)

Troubleshooting steps: I have already tried the following:
Restarting the camera multiple times (both through the app and by physically unplugging it).
Factory resetting the camera via the hardware button.
Factory resetting the camera through the app.

Additional details
Both the Nest app and Google Home app are updated to the latest versions.
My internet connection is stable and has sufficient bandwidth.
I have other Nest devices that are functioning correctly.

Request for assistance
I am seeking assistance in resolving this issue. I would appreciate any suggestions or troubleshooting steps that I can take to get the playback functionality working again.

Please let me know if you require any further information.

[AndersC]

Hi @nunziotech,

Thank you for posting in the community. I'm sorry to hear that you're unable to access the recorded videos from your Nest Cam IQ Indoor. I'd be happy to assist you.

Since you mentioned performing a factory reset on your camera, I must inform you that this option erases all your personalized settings, deletes the entire video history, and restores the factory default settings. This means you can no longer access or recover your video history.

You can confirm this in the article "Restart or factory reset Nest camera or doorbell."

Let me know if you have more questions.

Regards,

Anders