01-02-2023 03:34 PM
Had a functional camera and floodlights until 10 degrees hit. Camera quit. Camera lights came back on when temps warmed closer to freezing. Camera will not rejoin my network. Rebooted WIFI, reset camera, deleted home and rebuilt it and all the other cameras rejoined but this **bleep** box is useless.
Google your products suck
01-02-2023 04:31 PM - edited 01-03-2023 02:18 PM
I think the possibilities are that you don't always have power turned on to your camera all the time, or your USB plug is defective (they're kind of flimsy), or your USB plug is not fully and tightly seated, or your camera is defective.
We have had a Google Nest Camera (Battery)--basically the same camera as the floodlight camera--plugged in with the optional power cable for the last 16 months, and it's always "Live" and recording, even at Minnesota winter temperatures down to -20 degrees Fahrenheit.
01-03-2023 11:46 AM - edited 01-03-2023 11:47 AM
it has a dedicated circuit and the switch on the wall is taped to prevent it being turned off. The floodlights never quit working the entire time ??????
01-03-2023 02:18 PM
Then you may be down to the other possibilities that I'm aware of: the USB plug is defective (they're kind of flimsy), or the USB plug is not fully and tightly seated, or the camera is defective.
01-06-2023 08:57 AM
Hi there,
Just checking in to see how the conversation is going. Thank you for your helpful suggestions here, MplsCustomer.
Please let us know if you have any further questions or concerns.
Best regards,
Brad
01-06-2023 03:27 PM
camera is still MIA and will not connect to my Wi-Fi no matter what is tried. Very annoying for less than 1 year old expensive camera
01-06-2023 08:12 PM
I am having the same issue. My floodlight camera went offline yesterday but the light still works. Rebooted router and still nothing. My other cameras are fine.
01-14-2023 05:39 PM
Hey folks,
We’re sorry you’re still having trouble with your camera. Let’s sort this out. What’s the status light of your camera? When did the issue start? How far is the camera from the router? What Wi-Fi frequency band your camera is connected to (2.4 GHz or 5 GHz)? Were there any changes to your Wi-Fi network? Also, are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the cameras?
Looking forward to your response.
I appreciate the help, MplsCustomer and Brad.
Thanks,
JT
01-17-2023 06:54 PM
Hi there,
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
Regards,
JT
01-18-2023 09:34 AM
All I had to do was reset the camera and it connected again.
01-18-2023 02:02 PM
Hello everyone,
@wrewing73 thanks for getting back to us and for sharing with us what you've done. We're glad that it's resolved now. Let us know if you have other questions in mind.
@Magnus2022 in case you have an update, you know where to find us.
I appreciate the help, JT, rad and MplsCustomer.
Regards,
Emerson
01-23-2023 10:59 AM
Hi there,
Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.
Best regards,
Brad
01-24-2023 11:05 AM
Hi there,
Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.
Best regards,
Brad