Purchased 4 very expensive Nest outdoor cameras, working fine, then recently maybe power outage, all 4 offline. Deleted from our account, trying to add them back, scanning them, and program responds with "error try again," will not "allow" me to do this because it is TOO CONFUSING. Which app do we use to add our cameras back onto our account? Nest Aware, Nest Renew, Nest Home, Google Home...does anyone have steps for resetting cameras and adding them back? The link I just read from another offline issue, did not work. Thank you for your help.
I'm just another Google Nest customer. We've never had to delete our cameras and add them back in order to get them back online, so I don't know what could have happened in your case. If we've had a power outage, the only issue we've had is that 2 of our older Google Nest cameras have to be unplugged and plugged back in before they come back online.
By way of background:
1) Nest Aware is a subscription service; it can provide video history for your cameras and other services:
2) Nest Renew is a subscription service for thermostats:
3) The Google Home app is used to set up cameras and doorbells released since the autumn of 2021, including the battery doorbell, the battery camera, the floodlight camera, and the new 2nd gen Google Nest Doorbell. Older cameras and doorbells can be viewed in the Google Home app but are still set up and administered in the Google Nest app.
4) The Google Nest app is used to set up and administer older cameras and doorbells, as well as some thermostats (which can then be seen in the Google Home app) and Nest Protects.
Instructions for restarting and factory resetting cameras can be found here:
Instructions for installing Google Nest cameras can be found here:
Thank you. If you are from MPLS, then you are a good soul. We are all from MPLS (-: Gerard Ave!
My cameras are the newest version and wireless (cord-free) not sure what happened with the exception of the router possibly having an unplanned restart with power outage?
Thanks for your help, will access your links above. Will post when it is solved. (-:
Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally. Thank you for all of your help, MplsCustomer.
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
I appreciate the help, Brad.
I appreciate your support. Reached Nest customer service, they were truly stellar. Rep walked me through (things you may already know .. we did not) resetting each camera, and adding each one back into system. We believe it was a WIFI outage which did the initial "damage" to connectivity. Thank you so very much for your input.
Thanks for posting and we appreciate your time in providing the Community the steps that resolved your issue — it's a big help. As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.