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Nest Computer not working, but App is

SharazMir
Community Member

I am struggling with my Nest installation, I have a wired Nest Indoor Camera (Gen 1), Wired Doorbell, and Wired Outdoor (not IQ).  I am starting to experience intermittency on connectivity to all cameras, there has been no change in Wi-Fi, in fact I have cable internet upgraded to 200Mps as well as Mesh Wi-Fi, all has been working fine.   My biggest issue is that the Nest connectivity through a PC, although shows the history, it does not play it anymore through Google Chrome.  Everything is up to date, however I just have a blue spinning wheel.

All camera's have been hard re-set, and re-installed into the app, still same problem.  It has worked in the past, but now, both historical and Live playback doesn't work?  I have historical timelines, Zone markers appear, but no playback?

 

...also tried in Microsoft Edge, and same problem, this is a Nest issue,

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@SharazMir 

Curious. We usually use Firefox, but I just tried playing back historical footage using Chrome and did not have a problem (on a Mac in the US). Can you play back history from the Google Nest app?

Hey SharazMir

 

I want to make sure you're all good — did those steps work?

 

Thanks for the help here, MplsCustomer and Emerson.

 

Regards,

JT

Ebedia
Community Specialist
Community Specialist

Hello everyone,
 

@SharazMir uh-oh! I'm sorry to hear that. Let's see what's going on — how far are you trying to play back? As MplsCustomer asked you, can you play it back from your Google Home App?

 

Give these steps a try:

  • Try restarting your Nest Camera, Wifi router and your computer.
  • Reinstall your Chrome or Edge web browsers.
  • If the issue persists, try installing a different web browser.

 

Keep us posted.

 

I appreciate the help, @MplsCustomer.

 

Thanks,

Emerson

janthadeus
Community Specialist
Community Specialist

Hi there,

 

Just checking in to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours. 

 

Best,
JT