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Cameras and Doorbells

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Introducing new 2K Nest Cams and Doorbell with Gemini for Home Read more

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How to: Change camera or doorbell Wi-Fi network

If you change your Wi-Fi password, network name or security settings, or install a new router from a new Internet Service Provider, you'll need to update the Wi-Fi settings for your camera or doorbell.RecommendedIf you're comfortable changing your ro...

David_K by • Diamond Product Expert
  • 1471 Views
  • 0 replies
  • 0 kudos

Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by • Diamond Product Expert
  • 17538 Views
  • 0 replies
  • 7 kudos

Outdoor Nest Camera - no video

My outdoor Nest Camera won’t show video. It gives a message: Live video is unavailable. The camera may be unreachable or saving battery. I have Wi-Fi connectivity and camera is plugged in. I get notifications from the camera or people or cars but no ...

George4 by • Community Member
  • 1533 Views
  • 8 replies
  • 0 kudos

Nest Cam - Wired Indoor

Had to reset router and changed back to original password for router. Cameras will not connect to either the Netgear router or my cable modem/router. Goes through most of the set up, then when it says "finishing up", 10 seconds later it says "somethi...

jhnatsch by • Community Member
  • 348 Views
  • 0 replies
  • 0 kudos

I need a replacement part for the Nest doorbell mount

Hi, I cannot find where I can buy a replacement metallic backplate for the mounting of my doorbell. The old mount fell off the wall and scratched the camera lens, we bought a mount that connects to the door now, but it keeps saying its unmounted. I t...

aronmb23 by • Community Member
  • 793 Views
  • 3 replies
  • 0 kudos

Nest Camera Volume

The volume on my wife’s android is super low when people at the door are talking. They can hear her fine, but she can barely hear them. I have an iOS device and do not have that problem.

ScottyM by • Community Member
  • 1270 Views
  • 7 replies
  • 0 kudos

Can not mount mi Google doorbell

Hello, i have a problem trying to mount my Google doorbell. the mounting pieces attached to the wall are fine, but when i try to attache the doorbell to the metal socket you dont hear the click when it is locked. I have been checking and the round pi...

Nest camera not turning on

I’ve had my camera for a year now and it has had issues on and off.Recently it just turned off and went offline. I went through the troubleshooting through google and they have told me it was a faulty camera. since then management has yet to get back...

No History after 3 hours?!?

I just realized that you have to pay to see more than 3 hours of video. Someone stole my package while I was sleeping so my camera was useless. It will also be useless when Im at work as I am in the healthcare industry and cant stop in the middle of ...

evillegurl by • Community Member
  • 1265 Views
  • 4 replies
  • 0 kudos

Cameras

Recently I had my wifi off. But when I went to get it back on, they made me start new. Now my cameras do not because they are logged onto an account I can not get into Is there anyway to reset or reprogram the cameras to the new wifi?

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