Outdoor Nest Camera - no video

[George4]

My outdoor Nest Camera won’t show video. It gives a message: Live video is unavailable. The camera may be unreachable or saving battery. 

I have Wi-Fi connectivity and camera is plugged in. I get notifications from the camera or people or cars but no video. I have done a factory reset, multiple times, and reinstalled but get same messages. 
help

[n0rt0nthec4t]

My Nest Hello stopped showing live video yesterday both via the iOS Nest app and nest website. Like you, still get notifications, its just live streaming won't load. Have case opened

[George4]

Thanks, how do we get help?

[George4]

Does anyone have a help desk number for Nest? The online help tools are not helpful

[Brad]

Hey there,

You do not need a Nest Aware subscription to view a live feed of the camera, but if you want to view events or clips you are required to have Nest Aware for that. Here is a great link on how Nest Aware works and how to subscribe, and here is a link on how to manage your subscription. If this is simply an issue with not being able to view live footage in general, I would suggest you Restart or Factory reset your device. 

Best Regards,

Brad

[George4]

I have not signed up for Nest. aware and never thought that it had impact on the video. I have factory reset the camera 10x. Video works until I attach it to the magnetic holder

[Brad]

@George4

Are you using the mount that it came with? Or are you using a third-party mount?

Best regards,

Brad

[SteveT1]

Hi folks,

I appreciate the help @Brad. Checking in to see if you have further concerns about your Nest camera? Feel free to update this thread, and we're happy to assist you further.

Thanks,
Steve

[SteveT1]

Hi there,

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,
Steve