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Just wired my Nest Floodlight

susielumpkins
Community Member

My husband mounted the floodlight about a month ago. He finally did the wiring today. How do I know if there is power? I can't add it to my Google Home app. It goes through a long process, then says "Something went wrong. Try connecting again. If that doesn't work, try rebooting your device or turning your phone's airplane mode on and off before trying again." I've been reading that the floodlight has some type of internal battery. Does it not have any power right now since it's been dormant for so long? I clicked on the button in the back of the camera it doesn't blink any color light. Any help would be appreciated.

2 Recommended AnswerS

EmptyNester
Gold Product Expert
Gold Product Expert

You might try and getting help straight from Google's tech support.  Here is where you go to open a support ticket.

https://support.google.com/googlenest/gethelp

 

View Recommended Answer in original post

susielumpkins
Community Member

It's been solved. Thank you.

View Recommended Answer in original post

4 REPLIES 4

EmptyNester
Gold Product Expert
Gold Product Expert

You might try and getting help straight from Google's tech support.  Here is where you go to open a support ticket.

https://support.google.com/googlenest/gethelp

 

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

 

Thanks for the help, EmptyNester!

susielumpkins
Community Member

It's been solved. Thank you.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

I am relieved to hear that your issue is resolved! At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.