Latch Button Stuck

[Wombat1976]

Has anyone found a fix for a stuck latch button besides WD40? I'm beyond frustrated that the only response from support was to buy a new one and trust that they've fixed the problem.

[EdmondB]

Hello Wombat1976, 

I’m sorry for the trouble this has caused you, let me help you out. Just to verify, Which Nest device you’re having issue with? If this is a Nest Doorbell we need to know what type of Nest doorbell are you using? Here is a link to identify which type of Nest camera or doorbell you have technical specs for Nest cameras and doorbells. 

I look forward to your response. 

Best,
Edmond

[Wombat1976]

Nest Doorbell Battery 

[EmersonB]

Hello everyone,

@Wombat1976, thanks for your update. Please share the photo of the issue here so that we can check our options. For your future reference you may watch our video clip about "How To Install Your Battery-Powered Nest Doorbell Wire-Free" and skip it to 3:35 to know how to easily remove it from its mount.

I appreciate the help, Edmond.

Regards,

Emerson