Latch not working

[Sandy24]

Door bell won't latch, I purchased this doorbell in dec 2021 , is this still under warranty? if not what will be charges to fix the issue?

[Lance_L]

Hey Sandy24,

Thanks for reaching out to the Google Nest Community. I’d be happy to help you check the Nest doorbell’s warranty.

I need additional information from you that would be best shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. This form is only meant for you to use, so let me know once you’re done.

All the best,

Lance

[Lance_L]

Hi Sandy24,

We haven’t seen your form submission come through — were you able to access it alright? Let us know if you’re running into trouble or still need our help.

Regards,

Lance

[Lance_L]

Hello Sandy24,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you.

Cheers,

Lance