Lens Broken after falling out of holder

[Smr23]

The lens has smashed on my doorbell after it fell from the holder when a visitor rang the bell. Is there a way that a replacement can be arranged?  

[MplsCustomer]

@Smr23 

I've seen several other postings in this forum reporting this same thing from other customers.

You could try contacting Google Nest Support for a replacement, starting with this link:

https://support.google.com/googlenest/gethelp

[janthadeus]

Hi folks,

Thanks for your help, MplsCustomer and Brad.

I'm checking in to see if you are able to fill out the form? If not, please do so, so we can assist you further with your concern.

Thanks,

JT

[aatienza]

Hey folks,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[Brad]

Hey there,

Thank you for your patience! If you're seeking a replacement, please fill out this form. Unfortunately, we do not offer replacements for parts. I apologize for the inconvenience. 

Best Regards,

Brad

[Brad]

Hi there,

Just checking in on this thread to see if you have had the chance to fill out that form? We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad