After 2 years of trouble-free operation, my Nest Doorbell began to fail this week (I assume). The picture is great, but the audio is only loud, popping static both on the app and the web version. I've reset it to no avail. Suggestions before I dump this thing and buy another brand? For $250 it should work and work for more than a couple of years.
Thank you for bringing up the concern you're experiencing! I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.