Static Buzzing on Nest Hello

[dwmmlm]

After 2 years of trouble-free operation, my Nest Doorbell began to fail this week (I assume). The picture is great, but the audio is only loud, popping static both on the app and the web version. I've reset it to no avail. Suggestions before I dump this thing and buy another brand? For $250 it should work and work for more than a couple of years.

[Nanie]

Mine just started today on all devices including my nest portal. The picture is great. 

[janthadeus]

Hi folks,

Thanks for your help here, Brad.

How's it going with your Nest Hello doorbell? Still need our help?

Thanks,

JT

[janthadeus]

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.

Best, 
JT

[dwmmlm]

Mine magical stopped with the static after about 3 weeks and before I could buy another brand. Who knows.

[Brad]

Hi there,

Glad to hear that it's stopped and is working for you! We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

[Brad]

Hey there,

Thank you for bringing up the concern you're experiencing! I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad