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Live view of Nest Doorbell Battery causes switch from Wi-fi to 5G on my phone

raheenb
Community Member

My phone switches from Wi-Fi to 5G when viewing Nest Hello Battery (wired) video feed... Anybody know why or how to stop it?

I have strong signal from my Nest Mesh Wi-Fi 100GB up & down. I think it's been causing slow and dropped connections...super frustrating when it happens.

Phone is Note 20 Ultra 5G. I have of course tried restarts and clearing the cache but it still activates 5G every time I view the feed and 20% of the time it can't connect.

5 REPLIES 5

GarrettDS
Community Specialist
Community Specialist

Hey there,

Sorry for the late response, but I wanted to drop in here to help. 

 

I understand that wifi issues when it comes to devices can be confusing but I definitely wanted to stop by and see how I could help. 

 

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried? 

 

Please let me know. 

 

Best regards, 

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

 

Have a great day. 

Garrett DS

Hi, it still happens.  I can have a rock solid wifi connection but as soon as I try to access the live feed, for some reason my Note 20 Ultra activates 5G and then it's a coin-toss if the video feed will start without me having to quit the app multiple times.

Brad
Community Specialist
Community Specialist

Hi there,

 

I am terribly sorry to hear that you are still having this issue, what we can do is collect this information and move it forward. I haven't seen this exact option before, so it would be good to collect this information and send it to the experts. In the meantime, here is an article on Restart/Factory Reset. Please let me know if you need further assistance.

 

Best Regards,

Brad.

James
Community Specialist
Community Specialist

Hi there,

Like Brad mentioned, we really appreciate the feedback. Since there hasn't been an update, we'll go ahead and close this topic for now. Please, if there is anything else, don't hesitate to create a new post and let us know how things are going.

Thank you,

James