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Cameras and Doorbells

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Introducing new 2K Nest Cams and Doorbell with Gemini for Home Read more

Camera Performance Improvements in the Google Home app Read more

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How to: Change camera or doorbell Wi-Fi network

If you change your Wi-Fi password, network name or security settings, or install a new router from a new Internet Service Provider, you'll need to update the Wi-Fi settings for your camera or doorbell.RecommendedIf you're comfortable changing your ro...

David_K by • Diamond Product Expert
  • 2266 Views
  • 0 replies
  • 1 kudos

Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by • Diamond Product Expert
  • 18476 Views
  • 0 replies
  • 7 kudos

NO CUSTOMER SUPPORT AND NO FLOODLIGHT CAM

Brought the floodlight cam for my front door and the camera stopped working. Sent it in for a new one, and not only did they send me THE WRONG ITEM, they sent me a refurbished replacement instead of a brand new one. Once I got the WRONG camera in the...

jorybell by • Community Member
  • 110 Views
  • 0 replies
  • 0 kudos

Door bell camera

Hi I’m getting trouble logging in on my account,it’s telling me some else have my account

Doorbell Audio Still not working battery

Still does not chime on the hub or the app when the doorbell is pressed. Still no audio when watching video, live or recorded. Still can't speak through the speaker, though I guess that doesn't much matter when there is no audio coming back in.

No notifications for older cameras

I am trying to get rid of the old Nest app and move everything over to Google Home, since they are basically the same thing. However, I have discovered that I can’t get notifications for movement etc. from my older 1st generation Nest cameras. Is the...

SongMom8 by • Community Member
  • 261 Views
  • 2 replies
  • 0 kudos

Nest Hello Video Notifications Not Working

I’m not getting video notifications for my nest hello doorbell. Notifications for my nest cam outdoor are working fine. This issue is on an iPhone running iOS 26. I migrated these cameras over to the google home app after updating to iOS 26, so I don...

Cam + Floodlight connection issue

I'm struggling to get a new Camera/Floodlight installed above my garage connected to the Google Home app. I have 2 other outdoor Nest cams connected and working fine. This one worked fine when the electrician installed it, and we tested it while I wa...

Jpurdon by • Community Member
  • 469 Views
  • 9 replies
  • 0 kudos

Thumbnail shows event but video doesn’t load

Hello, we have a Google nest wired doorbell. I’m able to see that someone rang the doorbell and the thumbnail of the video in action, but the actual video does not load. This has happened quite a few times.

ClarisaL by • Community Member
  • 155 Views
  • 1 replies
  • 1 kudos
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