Camera Performance Improvements in the Google Home app Read more
Forum Posts
How to: Change camera or doorbell Wi-Fi network
If you change your Wi-Fi password, network name or security settings, or install a new router from a new Internet Service Provider, you'll need to update the Wi-Fi settings for your camera or doorbell.RecommendedIf you're comfortable changing your ro...
Troubleshoot setup: Google Nest camera or doorbell
Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...
Nest camera
1 of our Nest cameras will not charge I’ve changed charging cords and blocks around and still nothing and this camera didn’t give a warning it was going dead and it did help it’s our newest and less used camera
Issue setup my camera, smoke detectors and doorbell. I have asked to speak with a live individual
I want to speak with an live person. What is the customer service number.
Resolved! Indoor chime intermittent
I have wired first gen doorbell cam since 2018. I recently noticed the indoor chime stopped working intermittently and I was no longer getting notifications on the Nest app. The video, sound, internet connections and all other functions are working f...
Problem trying to recharge nest
I have had my nest doorbell for 3 years, but now it's not charging even after resetting. I have tried removing and adding but my nest doorbell is not found as an option. Please help get my battery to charge.
Kudos to Roy & Jay - Excellent Customer Service Nest Hello!
Hi Google Nest Customer Care Team,I wanted to take a minute to express my utmost appreciation for the support I received from Roy and from Senior Technical Support Jay! I had been struggling for 2 weeks with my google nest hello door bell trying ever...
Nest doorbell gen2 wired - video history does not save or saves choppy
This has been an ongoing issue and I have yet to come across a resolution for this problem.On my gen2 wired doorbell, video history does not save reliability, it misses events, and will often not even display a live feed. I pay for nest aware 24/7 re...
Nest Cam IQ Indoor NC3100US not working
I set up the camera using the Nest app on Android and it was working fine. About 30 minutes later it goes offline and nothing I do will get it back online. I tried:-restarting the app and my phone-unplugging and plugging the camera back in (minute+)-...
Lost in Migration
After the zillionth prompt we said yes to migrating a first generation Nest camera from the Nest app to Google Home. The migration failed, and now we can no longer log into the Nest app but the camera is nowhere to be seen in Google Home. Nonetheless...
Google nest camera battery issues
Hello! We have had a nest camera above our garage for almost 1 year now. Suddenly the battery drains in about 12 hours. Previously it was lasting about 3-4 weeks. We do not have sound detection on, garage detection or other certain features that may ...
Nest Floodlight offline
Floodlight is no longer turning on, and appears ‘offline’ on the app. Camera is still streaming snd detects motion so power and wifi is there but a lightless floodlight. Please advice
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