Nest Cam 2nd Gen Can't finish Setup -Down loading Update 0%

[Siavakhsh]

I have problem with my device not downloading update. Device connects to Wi-Fi after factory restart. However, the app monitoring the download update only registers 0%.  The app times out and terminates the download displaying the following error message:  "There may be a problem" Something may have gone wrong during setup. You may have to restart your device.  EXIT Setup. 

[gmelanymelissa]

Hi Siavakhsh,

Thanks for posting here in the community. I'm sorry to hear your Nest Camera 2Gen can't finish the setup process. I appreciate all the efforts you've been making to resolve this inconvenience. I'm happy to help!

To better understand the situation, I'd like to ask a few questions:

• When did the behavior start?
• What type of Nest Camera 2Gen do you have?
  • Is it wired or battery?

In the meantime, let's check a few things:

• Factory reset your device: As you perform a factory restart. While resetting your device, this action clears your data and deletes the entire video history. Please press the reset button until you hear a second countdown tone. Refer to this article: Factory reset Nest camera or doorbell. Depending on the model you have.
• Power source: If you have a battery camera, connect it to its original charger. For a wired device, make sure it is plugged into power while performing a factory reset.
• Set up: The app takes you through the steps. Follow these steps to Set up and connect Nest camera.
• Pairing: Ensure the camera is ready to connect. Visit our Help Center to learn more about Nest camera and doorbell lights.
• Uninstall the app: Try uninstalling and reinstalling the Google Home app.
• Restart your router and modem: Power cycle your network equipment to refresh the connection.
• Move closer to the router: Improve signal strength by reducing the distance between your device and the router.

Keep me posted.

Regards,

Melany