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Logging who turned a camera off

Numbernine
Community Member

Hey there, is it possible to see who has turned a camera off? 

I have a camera that mysteriously goes offline and I'd like to rule out someone turning it off. 

 

3 REPLIES 3

Kimmmm
Community Member

Im no expert and don't claim to be... I do have 12 cameras though and have for over 2 years. For no rhyme or reason they can randomly and do constantly go offline. That being 1 cam itself alone or any number reaching the full 12... I've had my telco test my wifi network it's strong and working flawlessly. Not so the google cams they have been glitchy for 2 years plus... One fix i have is when they go offline is to run a power cable to the cam and that can "wake it up" for want of better words. Another is to walk in front of the sensor sometimes this can wake it up and i then receive a notification saying person detected etc and it's back online again. Until it/they inevitably go offline again... Hope this helps...

GBD
Bronze
Bronze

In the Google home app, if the camera is turned off, it will show as "off" not "offline"

ByronP
Community Specialist
Community Specialist

Hi Numbernine,

 

Thank you for reaching out to the community. I'm sorry to hear that you're having trouble with your Nest camera going offline and needing to check who made it. I really appreciate the help, @Kimmmm and @GBD. I'm here to help.

 

Before I begin. I need to ask a few questions for further assistance:

 

  • What model of Nest camera do you have?
  • When did the issue start?
  • Are you getting any error messages?
  • How far is the camera from your router?
  • Do you have other Nest devices in your house?
  • Are there other devices connected to the same WiFi where the camera is connected?
  • Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera?
  • What troubleshooting steps have you done so far?

 

Please keep me posted. I'll look forward to your response.

 

Regards,

 

Byron