08-07-2023 10:01 AM
I have five cameras throughout my property. The four outdoor cams I am working on migrating to a new wireless network (I bought an outdoor weatherproof wap with massive antennas for better coverage).
So far I've only tried migrating two. The first worked no issues - remove from Google home, factory reset and readd with the new network.
The second camera is in a loop on the setup screen at "connecting". This worked for months prior.
I'm at a loss. The only other discussions I've seen in on this are for IOS devices, but I have a pixel 7, my whole home is Google ecosystem. What am I missing here?
08-10-2023 03:39 PM
Hello??? Is there anyone out there?
08-10-2023 03:50 PM
@janthadeus, I am bringing this to your attention since you responded on a similar issue
08-10-2023 03:53 PM
@Princesss, bringing to your attention since you replied on a similar issue.
08-10-2023 05:45 PM
Hi timbrigham,
Thanks for posting in our Community. I’m sorry to hear that you’re having issues with your Nest cameras. Let’s check it out.
Just to be sure we’re on the same page, are you setting up the Nest Cam (battery) or the Nest Cam with Floodlight? After the factory reset, did the status light of the camera turn pulsing blue?
Let’s try the troubleshooting steps below.
Let me know how it goes.
Best,
Lance
08-13-2023 05:51 PM
Hello timbrigham,
I wanted to follow up and see if you’re still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?
Regards,
Lance
08-15-2023 05:20 AM
Lance, I think the button was just crusty from hard water. I'm good now. Thanks!
08-15-2023 01:52 PM
Hey timbrigham,
Hooray! I’m glad to hear that this has been sorted out and thanks for sharing your resolution in the Community. Let me know if you have other questions and concerns.
Cheers,
Lance