Lost Hex Security Screw for Google Nest (2nd Gen)

[Deadaim61]

I just installed my Google Nest Doorbell (Wired 2nd gen).  Unfortunately I dropped the small hex security screw and lost it.  Any thoughts on how to get another one?  Thank you!

[MplsCustomer]

@Deadaim61 

Since Google Nest does not sell spare parts, you could try contacting Support, using the link and instructions on the post below, to see if they'll provide you with a replacement screw as part of your warranty coverage:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[EdmondB]

Hello Deadaim61,

Checking in — did you get a chance to try the steps shared by MplsCustomer? If so, how did it go? Let me know if you need more help.

Thanks for the help, @MplsCustomer.

Best,
Edmond

[Deadaim61]

Hi.  Yes I was able to reach them.  They recommended that I go buy a screw at a local retail store or use a paper clip.  I would like to get a screw but I do not have the size of the screw to buy.  Unfortunately the chat closed before I could ask for the size.  So I still need the exact size of the hex security screw for a wired 2nd Gen nest doorbell.

[EdmondB]

Hi there, 

Thanks for trying. It looks like the size is M2.0x0.4 thread pitch, 3.5 mm length, with a #2 head diameter of 6.5 mm, but I don't think it’s a commonly available size in a typical hardware store. I would suggest trying to contact our phone support, but this time selecting the option to get a call instead of a chat. 

I look forward to your response.

Best,
Edmond

[Deadaim61]

I will try that tomorrow and let you know. Thank you

[EdmondB]

Hey there,

Awesome! It sounds like a plan. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Edmond