Lost Nest Outdoor IQ camera mounting plate, need a replacement.

[El-caganer]

 I recently moved and have lost the wall mounting plate that came with my nest indoor IQ camera that I purchased about two years ago. I need to buy a replacement mounting plate but can’t find one. Can anybody point me in the right direction?

Thanks!

Craig

[Unhappy]

Google offers little to no support of their products if they are out of warranty, they treat the products and consumers like disposables.  If under warranty they will send you a new bracket.  If out of warranty they will not send you a new bracket, not will they offer to sell you one or offer you a solution on how you can acquire one.  Good luck, here is to hoping you’re still under warranty and not disposed of already in the eyes of Google. 

[Brad]

Hey there,

I hope you're doing well! I am terribly sorry to hear about your Nest Camera mount issues. I can imagine it’s been quite frustrating being without a working device. We will need to look into this further in order to best assist you. I cannot guarantee I can get you a replacement, but I can submit your request for one. We'll be reaching out to your email on file to collect some information from you. Please respond as soon as you can, so we can get the process started. 

Please let me know if you need any further assistance!

Best Regards,

Brad.

[Brad]

Hey there,

Thank you for your patience. I have submitted the request for a replacement, and here is your Case Id: 6-5318000032118

Please note: there are once I have submitted the request, I will be locking this post as soon as the request is submitted.

Best Regards,

Brad.