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Lost Video History

WFPDX2024
Community Member

I recently changed my payment method for Nest Aware and now I cannot access any video history before the day I updated my payment method. What can I do to get that video footage back?

1 REPLY 1

EmptyNester
Silver Product Expert
Silver Product Expert

Wow,,,,, what a bummer. By any chance did your old credit card expired, and the Nest Aware was not able to renew the subscription so it was automatically canceled by Google?    I believe once your subscription stops, Google is no longer legally allowed to keep recording or keep any of the old footage because of privacy laws.  

Is that what happened?