02-06-2024 03:34 PM
I recently changed my payment method for Nest Aware and now I cannot access any video history before the day I updated my payment method. What can I do to get that video footage back?
02-06-2024 07:44 PM
Wow,,,,, what a bummer. By any chance did your old credit card expired, and the Nest Aware was not able to renew the subscription so it was automatically canceled by Google? I believe once your subscription stops, Google is no longer legally allowed to keep recording or keep any of the old footage because of privacy laws.
Is that what happened?