Lost access to email and cannot enter the app due to two-factor authentication

[bp81]

When switching phones, I lost access to my old email because I forgot the password. I created a new one in hopes of migrating my cameras to the new account, but I was unable to bypass the two-factor authentication. 
Is there anyway I can change my account email to my new one? Is this an issue that I must call customer support over or am I able to handle it myself?

[MplsCustomer]

@bp81 

These are Google Nest's instructions for a password reset for a Nest Account:

https://support.google.com/googlenest/answer/10371718

If you can't make this work, I don't know whether Google Nest Support can bypass two-factor authentication. If you kept your phone number, two-factor authentication should still work, but sounds like you have a new phone number as well as a new phone, so I don't know if Support has other ways to verify who you are.

You can try contacting Support by using the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[EmersonB]

Hi everyone,

@bp81, thanks for reaching out here in the Community. To confirm, have you tried retrieving the password of your old email? Just a reminder, before linking your Nest Cameras to your new email, you need to remove it from your old account. Also, do you receive your verification code to your email or mobile phone? Is your old account already migrated? Looking forward to your response.
 

I appreciate the help, MplsCustomer.

Regards,

Emerson

[EmersonB]

Hello bp81,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? We would appreciate it if you could share the information I’m asking above. We'd be glad to hear from you.
 
Best,
Emerson

[EmersonB]

Hey bp81,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks,

Emerson