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Lost connection to indoor camera

MattAliH
Community Member

I added a new Google Home Hub device to my network and asked Google to Sync my Nest devices. My indoor camera went offline and will not reconnect.  I've since removed the device from my Nest set-up and am trying to reconnect it.  It will no longer connect to the network.  I've reset the whole network and checked all the router settings in line with the instructions on the Nest Support pages and everything looks OK.  My Nest Doorbell Camera, Nest Protect and Nest Thermostat all work fine.

The error message displayed on my iPhone when trying to set the Camera up is "Camera could not be added to your Nest account", followed by an error code of C119.  I tried resetting things several times to no avail.

I've attempted to set it up from my Desktop computer, which is a Mac running Big Sur.  The Nest Cam MacOS software says it is out of date and will not run.  I can not find a source of the install file that is 'in date'.

Any ideas on what I need to try next? 

1 REPLY 1

Brad
Community Specialist
Community Specialist

Hey folks,

 

Thanks for visiting the Community. Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

 

We hope you were able to get the help you need, but if you're still having trouble, please feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!

 

Best regards,

Brad.