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Lost connection with Nest app

Rhipkens
Community Member

I have a nest account and for some reason I lost all three of my camera doorbell and door lock I can’t get them back up on the Nest app what do I do 

thank you

Robert Hipkens 

6 REPLIES 6

Rhipkens
Community Member

Is there someone I can talk to

Ebedia
Community Specialist
Community Specialist

Hi Rhipkens,

 

Thanks for posting here in the community. I'm sorry to hear if your Nest products are suddenly gone. To know more about this, I'd like to ask some questions: are you using the same email address? Were there any recent changes in your account or devices? Have you tried logging in to the https://goo.gle/2qjvVSU website?

Looking forward to your response.

 

I appreciate the help @Rubes.

 

Regards,
Emerson

Ebedia
Community Specialist
Community Specialist

Hey Rhipkens,

 

How's it going with your Nest products? We'll appreciate it if you can share the information that we are asking above. Let us know if you have more questions in mind.

 

Best,
Emerson

aatienza
Community Specialist
Community Specialist

Hi there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

I appreciate the help, Emerson.

 

Thanks,

Archie

Rubes
Gold Product Expert
Gold Product Expert

There is currently a documented service outage for live video and history.

Rubes
Gold Product Expert
Gold Product Expert

Service seems to have been restored. If you try now, let us know if it’s working for you.