Lost mount plate for Nest Cam (outdoor or indoor, battery)

[johnny_no51]

Good Morning from germany, guys!

During moving from one flat to the other I lost my magnetic mounting plate.

Is there any possibility or replacement?

Greets,

johnny+

[EmersonB]

Hello johnny_no51,

Thanks for reaching out here in the Community. We'd be happy to take a look into this for you. Please fill out our Contact us form with all the needed information. Let me know once you’re done.

Regards,
Emerson

[johnny_no51]

hi Emerson! thx for answer, I filled out the form

[EmersonB]

Hi johnny_no51,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. If you have any questions or concerns, you know where to find us.

Best,

Emerson

[lovejessg]

Hi. I have one if no one else will help you. I have the cameras but mine recently broke so I don't need the plates, my battery isn't charging is the problem I have so I have the metal plate thingy let me know if you need it still 

[EmersonB]

Hi lovejessg,

I appreciate your response about his lost mounting plate. We're ready to help you out with your issue about the battery of your Nest Camera. To confirm, are you able to check the camera feed? What is the light status of it? Did you notice or experience any power outages recently?

Try restarting your Nest Camera:

1. Plug the camera into a power source.
2. Locate the reset button on the back of your Nest Camera.
3. Press and hold for 5 seconds.
4. Your Nest Camera will restart, and the status light will be steady, solid white.

Looking forward to your response.

Regards,

Emerson