07-01-2022 11:29 AM
I moved and lost the mounting plate for my Nest IQ Outdoor camera, which is >1 year old and now out of warranty. I contacted Nest support online via chat and they were unwilling to provide a replacement, even when discussing with a supervisor. I own quite a few Nest products, but now have a $400 paperweight. Can't seem to find one via eBay, Etsy, or Amazon either. Any suggestions?
07-01-2022 11:40 AM
I think i still have one, as an official Google Nest PRO i sometimes have spares after installations...
Is it this you're looking for ?
Get in touch with me if i can help you. Greetings from Belgium, Nicolas (aka "techno guide")
07-03-2022 11:03 PM
That's the one! I'm in the US, are you able to post one from Belgium? Seems like a silly expense for something so small and basic, but better than an expensive paperweight.
07-04-2022 02:16 AM
Hi, well... if you want i can even ship from the US since i'll be going on holiday there later, it's your lucky day i guess. Please get in touch via my messenger / facebook page, we'll sort it out trough via DM: https://www.facebook.com/technoguidebe/
07-07-2022 12:29 PM
Hey there,
Thank you for your patience! Unfortunately, we do not process Warranty/Replacement Requests in these Community Forums. If you are seeking a replacement, please contact Support.
Best Regards,
Brad
07-07-2022 12:52 PM
As my post noted, I already tried contacting support, which was not helpful. That's why I posted here.
07-07-2022 12:54 PM
Unfortunately, no one in these forums will be able to assist you with a replacement i'm afraid. Support is the only department that can assist you with your request.
Best regards,
Brad
07-07-2022 02:44 PM
It's all arranged, this user will be a happy Google Nest IQ user soon, as the replacement mounting plate will ship soon to him.
07-08-2022 09:00 AM
And how would you know this information may I ask? The user will need to go through Support.
Best regards,
Brad
07-08-2022 10:22 AM
Hi Brad, because just from one Google fan to the other, to help eachother out, i’m sending out one of mine, i have some spares here, as a Nest PRO. That way he can use his Nest IQ again soon ☺️
07-08-2022 10:47 AM
That is very kind of you to help a fellow community member out like that! Definitely deserves a Kudo! I wish that Google wasn't as strict about warranty replacements so we could help this user out, but that was very kind of you to work that out with them.
Best regards,
Brad
07-11-2022 10:16 PM
Hey folks,
I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.
Thanks,
Archie