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Mag mount needed

Jstbtx
Community Member

I need a replacement magnetic mount where can I buy one 

2 Recommended AnswerS

Jstbtx
Community Member

Done and I can send a screenshot of the technical info 

View Recommended Answer in original post

EmersonB
Community Specialist
Community Specialist

Hi Jstbtx,

Thanks for getting back to us. For us to help you properly, we need to know which Nest device you have? Also, we got your form and our support team will reach out to you via email to further assist you with your concern.

Best,
Emerson

View Recommended Answer in original post

5 REPLIES 5

EmersonB
Community Specialist
Community Specialist

Hello Jstbtx,

I understand you wanted to get a replacement for your magnetic mount. To confirm, what is your Nest device? Also, we'd be happy to take a look into this for you. Please fill out our Contact us form with all the needed information. Let me know once you’re done.

Thanks,
Emerson

Jstbtx
Community Member

Done and I can send a screenshot of the technical info 

EmersonB
Community Specialist
Community Specialist

Hi Jstbtx,

Thanks for getting back to us. For us to help you properly, we need to know which Nest device you have? Also, we got your form and our support team will reach out to you via email to further assist you with your concern.

Best,
Emerson

Jstbtx
Community Member

It’s 

Jstbtx_0-1695312641444.png

 

EmersonB
Community Specialist
Community Specialist

Hey Jstbtx,

I appreciate your update. I've checked your case and saw that our support team is getting in touch with you and taking care of your concern. Please continue your conversation there to avoid confusion here.

Regards,
Emerson