'Make sure the camera is on and connected to Wi-Fi' error when trying to view some recorded events

[Southender]

As per subject line.

When trying to view some (not all) recorded events in the 'Home History' of the Google Home app on my iPhone, I get the error 'Make sure the camera is on and connected to Wi-Fi'

The thumbnails of affected videos play fine.

[JimS]

I have the exact same problem.  Can't find an answer.  Would love some help, please.  Nest Doorbell-Battery with Nest Aware Subscription.  

[Southender]

I chatted with Google Support yesterday but they were clueless. Didn't really understand the problem and had me follow a lot of pointless troubleshooting steps that did nothing to resolve the issue. 

[btrpkc]

Same issue here. It will record correctly most of the time, and then go hours giving that error (while, as you note, the animated thumbnail looks fine).

[Nedo]

Same here. I started noticing that today with a new doorbell on wired installation 

[audrey1dup]

Did anyone ever resolve this? I have the same issue.