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Manual Away Not Working

dchoule01
Community Member

I do not use Home/Away Assist to automatically determine if I'm home or not, I use the main Home/Away buttons on the webpage or phone app to switch manually.  I have each camera set so that they do not use Home/Away Assist to decide when I'm home.  This works 90% of the time but occasionally the cameras stop obeying the manual Home/Away buttons.  For instance right now I click Away and the cameras do not come on.  I can go into each camera and turn them on with their own Camera On button, but without that they won't come on.  I can then change the main button to Home and they do not turn off unless I use each camera's individual Off button.  This happens rarely, last time was maybe a year ago, so I don't remember how/what I did to fix this.  Does anyone know how to get these cameras re-linked to the main Home/Away button again?

4 REPLIES 4

sfsfsf
Community Member

Home and Away doesn't turn off and on the camera respectively for a few days already. 

dchoule01
Community Member

Not entirely sure what you're saying, when I use the manual Home/Away circle buttons on the website or phone app it switches to the correct mode within a few seconds.

My problem is not a delay, it's that 2 of my 3 cameras do not obey the mode.  1 camera works fine, so it's not my app or my wifi and my settings are correct, it's just 2 cameras are misbehaving.

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

sfsfsf
Community Member

When I switched to Home from the app on my iPhone, the camera remains on.  It used to turn off the camera within a few seconds, but it doesn't now.