Migrate nest cam

[Martijnk]

Hi. I can’t log on to my old nest account. Reset password isn’t possible because I don’t receive the reset email. I can log on to the new google account but I can’t add my camera to this account because it’s already part of my nest account. So I’m caught in a catch 22 it appears. Anyone got any ideas? Nest/google support does not bring any solution (nor can you reach anyone)…

[EmptyNester]

This is a tricky one.  I'm going to Escalate this and hopefully the folks at Google will reach out to you to help fix this.

[mejiacruz]

Hi folks,

@EmptyNester thanks for your assistance in this situation and bringing this to our attention. We will do our best to get this solved.

@Martijnk thanks for posting in our community. I definitely understand how frustrating it can be trying to bring your camera to your new account but not being able to due to it still being linked to your old Nest account. However, you don't need to worry; we can definitely assist you in getting your camera fully working in your new account. To provide more assistance, I would like to know what model your Nest camera is so we can start from there providing you with specific steps for your device.

Waiting for your response, best regards, 

Josh

[Martijnk]

Hi Josh 

Thanks for your help. It’s the Nest cam outdoor. 

S/N 1##########

Item NC2100FD

Greetings Martijn Klaassen

[nerys]

Hi Martijnk,

Thank you for providing your Nest Cam model!

Let’s review a little more information!

• Do you have access to the old email address? Can you add this email to the Gmail app?
• When you try to log in to the Nest App using the old account, do you use the option "Sign in with Google" or "Sign in with Nest"?

If you have more questions for me, feel free to reply to this post. I'll be happy to assist further! 

Best regards,

Nery.

[Martijnk]

Hi. M

yes I have acces to the old email account. I use it frequently for mail. How do you mean can I add it to the Gmail app?

logging in to the nest app I used the old email because nest doesn’t allow to log in with mij gmail account. 

Grtz Martijn 

[nerys]

Hi Martijnk,

Thanks for getting back to me!

When I mean "add the old email to the Gmail app," I mean, you can try to add the email you used to use with the Nest app to the Gmail app, so when you try to sign in to your old account in the Nest app, you can choose the option "Sign in with Google" instead of "Sign in with Nest.".

The reason you are having difficulties logging into your account, including not receiving the email to reset the password, might be that your old account has been migrated. And logging in with Google will allow you to access your account.

If you have more questions for me, feel free to reply to this post. I'll be happy to assist further! 

Best regards,

Nery.