Migrated nest acct to Google .

[Dennis2]

But the cameras and doorbell did not transfer. I cannot access the old account to delete the devices.  Cannot seem to reset them in order to add to new Google account.  

[MplsCustomer]

@Dennis2 

When we migrated our Nest account to Google a couple of years ago, we didn't have to do anything to "transfer" our cameras and doorbells. We logged into the Google Nest app (and to the home.nest.com website), selected our "home" ("structure"), and all of our cameras and doorbells were present.

I don't know if this would be of any help, but this is the Google Nest Help page on migrating: https://support.google.com/googlenest/answer/9297676?hl=en&co=GENIE.Platform%3DiOS&oco=0#migrate-nes...

[Dennis2]

I have logged into my account in Google Home—the devices are not there.  I can no longer log into my old account and am not able to factory reset them in order to be able to add them to Google acct.  Saw a customer service phone number for Nest Google and will try that tomorrow

[Dennis2]

Thanks for responding

[aatienza]

Hey Dennis2,

Appreciate the help, MplsCustomer. I'm dropping by to ensure if everything is covered here. Hope that sheds some light on the issue.

Thanks,

Archie

[aatienza]

Hey Dennis2,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

Thanks,

Archie

[aatienza]

Hey Dennis2,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie