New updates to Google Home for camera users: new AI image detection, requested f... Read more
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Resolved! New updates to Google Home for camera users: new AI image detection, requested features, and more!
We recently shared new updates to the Google Home app. You can read more in our community blog: New updates to Google Home for camera users: new AI image detection, requested features, and more! Have any questions not covered in the FAQ? Let us know ...
Need help with setup? Troubleshoot common Nest camera or doorbell problems
Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...
Nest Hello Doorbell peeling and cracking
I’ve noticed this issue occurring on what is my second nest doorbell (the first failed to stay powered via doorbell wiring after a year). I’m concerned this doorbell will being to suffer issues such as this. What’s going on here Google? My first one ...
Stolen device
My device was stolen and I have a police report. Am I eligible for a replacement?
Event History loads instantly on Pixel 6 but not wife's iPhone
My event History loads instantly on my pixel 6 for my doorbell and 1 outdoor camera. My wife on her iPhone on the same wifi can't get the event History to load. The live video works for her but events either take minutes to load or just never load. L...
Security lights
I’ve installed my camera next to a pir security light. At dusk the light comes on and off continuously until i turn the camera off. Is the cameras night vision causing the problem
Nest Doorbell Notification Google home selection.
I have many Google Homes in my house spread across bedrooms, living room, kitchen, etc... Currently as I set my new Nest Dorrbell up and test it out, the notification is going to every one of my google homes, including nearby where my infant is often...
Nest doorbell not ringing or connecting after a year with no issues
I've had my ring doorbell of over a year now and all of a sudden it died there is no ringing it wont connect to my phone however the doorbell itself makes a ring when pressed although it doesn't make a noise in the house
Un-Familiar Face Only Notification
Could somebody please explain how I can turn off notifications for familiar faces? I don't really need to get notifications every time my family is in the garden. I understand that the option exists to remove switch off notifications entirely when yo...
Resolved! Nest Hello Orbi Mesh Connection Issue
I installed the Nest Hello Doorbell and two Nest Thermostats about a year ago. They were all working perfectly until about a month ago. At the same time several devices in my home started having connections issues that were finally diagnosed as a rou...
No events events detected
I bought and outdoor Nest camera I am using on battery power. It will not record events even if I'm standing in front of it waving my hands. I've reset itI have strong wifi connection Battery is fully charged I have no automation set up The camera is...
Nest hello, replacement lens cover
I have a Nest Hello Doorbell which I have had since they were released over 2 years ago.The lacquer is peeling badly and the lens cover has fallen off.Is it possible to get a replacement lens?I see from other posts that I'm not alone, but there doesn...
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