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Cameras and Doorbells

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Camera Performance Improvements in the Google Home app Read more

Public Preview updates: Expanded support for Nest Doorbell (1st gen) and garage ... Read more

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Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by • Diamond Product Expert
  • 15730 Views
  • 0 replies
  • 6 kudos

Camera Face incorrectly Tagging People

I’ve read through a lot of the mis-tagging of faces, it I’m experiencing something different. I have only one camera, and it is constantly mis-identifying people in videos. For example, John Doe is already listed as a familiar face. When the camera s...

Resolved! Charging flood camera

Hello, I just had flood lights cam installed. I do not know how to charge them. I didn’t see any changing cables in the box. Please Advise

Kina by • Community Member
  • 991 Views
  • 4 replies
  • 0 kudos

Slow charging. Use a compatible cable

I have had to contact support 3 separate occasions for this. Today I connected the charger to my nest cam battery and i get a message saying its going to take Approximately 14 hours to charge. Every time I contact support they say to reset it and mon...

Boeing777F by • Community Member
  • 1752 Views
  • 5 replies
  • 1 kudos

Nest Cam connection to account

How do I add Nest Cam to my account. I already have a Google doorbell linked with camera. We purchased a Google nest can with floodlights which has been installed but I cannot seem to figure out how to add this device with my account. Thanks in advan...

PMW by • Community Member
  • 950 Views
  • 5 replies
  • 0 kudos

Nest Doorbell Dead- Haven’t been contacted.

@janthadeusIt has been almost 2 weeks and I haven’t been contacted yet. Could you please give me a timeframe? The original post was locked so I couldn’t reply there. Thanks. Thanks for the update. We got the form you've submitted — thanks for filling...

Goombah by • Community Member
  • 968 Views
  • 5 replies
  • 0 kudos

Exporting a doorbell recording

"Exporting footage" issueHi, I had an incident in front of my house and would like to export the footage from my Nest Doorbell. I have tried to do that from the Home app - but there is no functionality there. I have subsequently downloaded the Nest a...

LMA by • Community Member
  • 1274 Views
  • 7 replies
  • 0 kudos

Nest doorbel battery no settings

I have a new Nest doorbel that i have successfully set up. It show up in the home app but it wont announce on my Nest Hub (1st gen).after some research i wanted to change some settings for announcements for the doorbel but the settings on my Home app...

Zwets by • Community Member
  • 2747 Views
  • 25 replies
  • 0 kudos
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